Customer Verification and Eligibility Policy

Version 1.0. Published at /eligibility/ on vipsupplyllc.com. Effective on the date VIP Supply first publishes it at that address.

VIP Supply LLC, a Delaware limited liability company ("VIP Supply"), publishes this policy. Notices and documents under it go to info@vipsupplyllc.com, or to VIP Supply LLC, Attn: Jayesh Patel, Partner, 1700 Market Street, Suite 1005, Philadelphia, PA 19103.

Background

VIP Supply supplies professional and laboratory-use biologics, diagnostics, veterinary and related products. Who may buy a given product, and on what evidence, is the first question in every order. This policy states that gate in one place, so a prospective buyer can read it before applying and so an existing account knows what will be asked again.

This policy describes what VIP Supply checks. It does not state that any product is approved, cleared, licensed or registered for any use, and it does not decide any regulatory question. Section 9 says what this policy is not.

1. Definitions

1.1 "Account" means an approved professional account with VIP Supply.

1.2 "Applicant" means the organisation applying for an Account.

1.3 "Business Day" means a day other than a Saturday, a Sunday, or a day on which commercial banks in Philadelphia, Pennsylvania are authorized or required by law to close.

1.4 "Credential" means a professional licence, registration, permit, accreditation or institutional authorisation issued to the Applicant or to a named person at the Applicant by a government authority, a licensing board or a recognised accrediting body.

1.5 "Licensed Premises" means the address that appears on a Credential, or an address the Applicant's licensing authority recognises for that Credential.

1.6 "Policy" means this document, in the version published at /eligibility/ on vipsupplyllc.com on the date it is read.

1.7 "Product" has the meaning given in the Terms and Conditions.

1.8 "Website Terms" means the companion document published at /terms/ on vipsupplyllc.com and titled Terms and Conditions.

2. Who may hold an Account

2.1 VIP Supply sells to organisations, not to individuals. VIP Supply does not sell to the general public, does not open a consumer account, and does not supply any Product for personal use. An application from a private individual is refused.

2.2 An Account is opened only for an organisation in one of these four categories:

a licensed clinic or physician practice;

a licensed veterinary practice or veterinary hospital;

a research institution or laboratory, including a university department, a hospital laboratory, a contract research organisation and a commercial laboratory; and

a distributor, reseller or multi-site operator, which is additionally subject to Section 7.

2.3 Each category is verified on the same evidence. A research institution is not verified more lightly than a clinic because its intended use is research, and a veterinary practice is not verified more lightly than a human-medicine practice.

2.4 Eligibility is decided per Product, per Credential type and per jurisdiction. An Account that is approved is not approved for everything VIP Supply carries. A Product released to one Credential type in one state or country is not for that reason available to another, and some Products are not available in every state or country.

3. What VIP Supply verifies before a first release

3.1 Before VIP Supply releases a Product to a new Account it verifies all of the following:

the organisation's legal identity — its registered legal name, its entity type and state or country of formation, and that it is in good standing on the register that holds it;

the Credential — the name of the holder, the Credential number, the issuing authority, the category or scope of practice it grants and its expiry date, together with a legible copy;

that the Credential is current and in good standing with the authority that issued it, checked against that authority's own record rather than against the copy supplied;

that the scope of the Credential permits the holder to acquire, hold and use the Product applied for, in the jurisdiction of the delivery address;

the delivery address, which must be a Licensed Premises or an address the Applicant shows is under its control and lawful to receive the Product at;

the named people authorised to place an order and to receive a delivery, with their title and their relationship to the Applicant; and

denied-party and sanctions screening of the organisation and of the named people against the lists VIP Supply is required to screen against, repeated before each release where the lists have changed.

3.2 VIP Supply may ask for anything further that a particular Product or jurisdiction requires, and may decline to proceed until it has it.

3.3 Documents are sent to info@vipsupplyllc.com. VIP Supply acknowledges a complete application within one (1) Business Day and gives its decision within five (5) Business Days after it holds everything in Section 3.1.

3.4 No Product is released before verification is complete. An order placed by an unverified Applicant is not accepted, and no payment is taken against it.

4. Delivery address, and why it is checked

4.1 VIP Supply delivers to a Licensed Premises or to an address verified under Section 3.1(e). VIP Supply does not deliver a professional or laboratory-use Product to a residential address, to a post-office box, to a mail-forwarding service or to a freight-forwarder nominated by a buyer, unless the Applicant shows that the address is a Licensed Premises or an operating facility under its control.

4.2 A request to change a delivery address is treated as a new verification under Section 3.1(e) and is not actioned on a telephone call or an email alone.

4.3 This Section exists because a delivery address that is not a Licensed Premises is the single most common way professional-use material leaves the professional channel.

5. Keeping an Account current

5.1 You shall tell VIP Supply within five (5) Business Days if a Credential expires, lapses, is suspended, restricted, surrendered or revoked; if a condition is placed on it; if the organisation's legal name, ownership or registered address changes; if a named authorised person leaves; or if the delivery address changes.

5.2 VIP Supply re-verifies every Account at least once every twelve (12) months, and may re-verify at any time.

5.3 VIP Supply may suspend releases to an Account pending re-verification, and will say so in writing when it does.

6. Refusal, suspension and closure

6.1 VIP Supply may refuse an application, refuse a particular order, suspend an Account or close an Account where a Credential cannot be verified or is not current; where the scope of the Credential does not cover the Product; where the delivery address does not satisfy Section 4; where screening under Section 3.1(g) returns a match; where information given is inaccurate or incomplete; or where VIP Supply reasonably believes a Product would be resupplied or used outside the professional or laboratory channel.

6.2 VIP Supply does not have to give the reason for a refusal, and in some cases is not permitted to. Where it can give a reason it will.

6.3 A refusal is not a statement about the Applicant beyond VIP Supply's own decision to supply, and VIP Supply does not report a refusal to any third party except where required to.

6.4 Where an order has been accepted and is then refused under this Section, VIP Supply cancels it and refunds any amount paid, under the Return and Refund Policy.

7. Distributors, resellers and onward supply

7.1 An Account in Section 2.2(d) is verified under Section 3 and in addition requires a separate signed supply contract before any onward supply, re-labelling, re-packing or supply under another brand.

7.2 That contract, not this policy and not the Website Terms, allocates regulatory responsibility between VIP Supply and the distributor. Section 9.2 says why this policy cannot do it.

7.3 A distributor shall verify its own customers to a standard no lower than this policy, and shall keep records that let a unit be traced to the customer it was supplied to.

8. Records

8.1 VIP Supply keeps the verification record for an Account — the documents in Section 3.1, the checks made, the dates and the decision — for as long as the Account is open and afterwards for the period the Privacy Policy states.

8.2 The verification record contains personal information, including a Credential number, which is a government identifier. The Privacy Policy at /privacy/ states what is collected, where it is held, who receives it and for how long. Read this policy together with that one.

8.3 VIP Supply uses the verification record to decide eligibility and to meet its own record-keeping obligations. It does not sell it and does not share it for cross-context behavioural advertising.

9. What this policy is not

9.1 It is not a background check on an individual. VIP Supply verifies an organisation, its Credentials and the identity and authority of the people who act for it. It does not obtain a consumer report, a credit report or a criminal-history report on any individual for the purpose of opening an Account. Where VIP Supply ever does so it will first give the written disclosure and obtain the written authorisation that the law requires, and will give the notice the law requires before acting on it.

9.2 It is not an allocation of regulatory responsibility. Nothing here decides who holds an establishment registration or a product listing, who is the manufacturer, importer, labeller or specification developer of a Product, or who answers to a regulator for it. Those are decided by law and, between VIP Supply and a counterparty, by a signed supply contract.

9.3 It is not a representation that any Product is approved, cleared, licensed or registered for any use, in any jurisdiction, or that a buyer's intended use is lawful. The buyer is responsible for its own authority to acquire, hold and use a Product.

9.4 It is not medical or veterinary advice, and it is not an offer of treatment.

9.5 Verification of a Credential is a check that the Credential exists, is current and is in scope. It is not a guarantee of anything the holder does afterwards.

10. Changes to this policy

10.1 VIP Supply may change this policy. The version published at /eligibility/ on vipsupplyllc.com is the version in force, and the date it was last updated appears at the top of it.

10.2 A material change to what is verified is notified to an open Account by email at least ten (10) Business Days before it takes effect.

11. How this policy fits the others

11.1 This policy states the eligibility gate. The Website Terms state the same gate as a term of the contract, and the Shipping and Delivery Policy states what verification means for a shipment. Where this policy and either of those differ on what is verified, this policy governs.

11.2 The Privacy Policy governs the handling of the personal information collected under this policy. The Return and Refund Policy governs refunds, including a refund under Section 6.4. The Shipping and Delivery Policy governs delivery, including delivery to a Licensed Premises.

11.3 Nothing in this policy varies the Website Terms except as Section 11.1 states.

12. Governing law and disputes

12.1 This policy and any dispute arising out of it are governed by the law of the State of Texas, without regard to its conflict-of-laws rules.

12.2 The state and federal courts sitting in Harris County, Texas have exclusive jurisdiction, and each party submits to that jurisdiction. A dispute is brought in that party's individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

12.3 Nothing in this Section removes a right a buyer has under the law of its own jurisdiction that cannot be removed by agreement.

13. Contact

13.1 Questions, applications and documents under this policy go to info@vipsupplyllc.com, or by telephone to (267) 900-4229, or to VIP Supply LLC, Attn: Jayesh Patel, Partner, 1700 Market Street, Suite 1005, Philadelphia, PA 19103.